Modernize cloud telephony & customer experience—end to end.
Strategy, implementation, support, staffing, managed operations, training, and automation—built for real-world contact center teams and measurable outcomes.
Partners
Platforms we deliver on—implementation, optimization, and operations.
Our Services
Six ways to engage—pick a starting point, then we tailor the scope to your platform, integrations, and operating model.
Contact Center
Design, build, and optimize routing, IVR, integrations, analytics, and CX operations.
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Cloud Support
Break/fix, config changes, troubleshooting, reporting, and optimization—on demand.
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Cloud Staffing
Staff augmentation for admins, architects, developers, analysts, and delivery leadership.
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Managed Services
Operational ownership—monitoring, incident response, releases, reporting, improvement.
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Cloud Training
Role-based enablement with practical workshops, exercises, checklists, and reporting mastery.
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AI & Bots
Voice + chat automation, agent assist, workflows, and analytics—built with guardrails.
View pageFeatured Case Studies
See how DCX supports real customer environments across utilities, arts and entertainment, and healthcare.
The AES Corporation
Genesys Cloud engineering, IVR and routing, analytics, workforce initiatives, optimization, troubleshooting, and ongoing operational support for AES Indiana and AES Ohio customer care operations.
Segerstrom Center for the Arts
Genesys Cloud and Tessitura integration architecture connecting patron data, outbound fundraising, agent context, automation, interaction outcomes, and CRM write-back.
Steinberg Diagnostic Medical Imaging
Genesys Cloud support, configuration, implementation, troubleshooting, and optimization focused on reliable patient scheduling and customer communications.
Why DCX
Pragmatic delivery, clear accountability, and a focus on outcomes—not busywork.
Deep cloud telephony experience
Built from real-world operations and implementation work—so we help you avoid the “gotchas” before they happen.
Start with clarity
Engagements can begin with a consult + gap/opportunity review, cost analysis, and an execution schedule.
Certified CX delivery
Partner-level approach to modern contact center experience—strategy, build, integrations, automation, analytics, and training.
Proven in complex contact center environments
DCX supports organizations where customer access, operational reliability, integrations, analytics, and platform performance directly affect the people they serve.
Utilities & Energy
Mission-critical customer care, outage communications, self-service, workforce operations, analytics, and reliable production support.
Healthcare & Patient Access
Patient scheduling, routing, communications, sensitive workflows, operational reliability, and contact center optimization.
Public Sector
Citizen-facing service environments that require dependable access, clear governance, secure integrations, and scalable operations.
Enterprise CX
Large-scale routing, CRM and API integrations, analytics, workforce capabilities, automation, migrations, and multi-team governance.
Nonprofit & Mission-Critical Services
High-impact environments where accessibility, reliability, reporting trust, workforce readiness, and continuity are essential.