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Our managed services allow you to focus on your core business while we handle your Genesys Cloud CX. We provide 24/7 monitoring, proactive maintenance, and helpdesk support to keep your systems running smoothly.
Genesys Cloud CX plug-ins and multiple third party systems and applications, e.g. Customer Relationship Management (Oracle, Salesforce, etc.), SpeechStorm (pre-built IVR applications), WallBoards, and more.
Managing day-to-day operations of the customer’s Genesys Contact Center environment; routing, reporting, and much more.
Assessment and Optimization, Security analysis and remediation. 24/7 monitoring, proactive remediation, incident management & reporting, and a dedicated test environment.
Please reach us at concierge@getdunamis.com if you cannot find an answer to your question.
Dunamis Consulting Managed Services is a comprehensive suite of services that helps businesses of all sizes manage their cloud infrastructure and operations. Our team of experienced professionals will monitor, maintain, and troubleshoot your cloud systems 24/7/365, so you can focus on running your business.
There are many benefits to using Dunamis Consulting Managed Services, including:
Dunamis Consulting offers a wide range of managed services, including:
To sign up for Dunamis Consulting Managed Services, simply contact us and we will discuss your needs and develop a custom plan for your business.
The cost of Dunamis Consulting Managed Services varies depending on the types of services you need and the size of your business. We offer a variety of managed services plans to fit your budget and needs.
You can manage your Dunamis Consulting Managed Services account through our online portal. This portal allows you to view your account information, submit tickets, and track the status of your tickets.
You can get support from Dunamis Consulting by phone, email, or live chat. We offer 24/7/365 support to all of our managed services customers.
We strive to respond to all support tickets within one hour. However, response times may vary depending on the severity of the issue.
Yes, Dunamis Consulting can help you migrate to the cloud. We have a team of experienced cloud migration experts who can help you plan, execute, and manage your migration.
Yes, Dunamis Consulting can help you manage your security posture. We offer a variety of security services to help you identify and mitigate security risks.
Yes, Dunamis Consulting can help you with your IT compliance needs. We offer a variety of compliance services to help you meet industry standards and regulations.
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