How to Select Phone in Genesys Cloud CX

In order to ensure that you have a phone selected, Genesys Cloud has implemented a feature where the calls icon appears red. This serves as a prompt for you to select a phone. Additionally, if the phone you have selected becomes disassociated, the calls icon will also appear red.

To select a phone, follow these steps:

1. Click on your profile icon located at the top left corner of the screen.

2. From the dropdown menu, click on "Select Phone".

3. A pop-up window will appear. Type in your name in the designated field.

4. Finally, select the phone that has been created for you.

It is important to note that if you attempt to log into the queue without selecting a phone, Genesys Cloud will prompt you to do so. A notification will appear, instructing you to press "Select Phone". Simply follow the instructions provided in the pop-up window, which will require you to type in your name and select the phone that has been created for you.

Once you have completed these steps, you will be able to log into the queue and begin using your selected phone. This feature ensures that you have a phone associated with your account, allowing for seamless communication within Genesys Cloud.

By following these simple steps, you can easily select a phone and log into the queue without any issues. This feature helps to streamline the process and ensure that you are always connected and ready to communicate effectively.